Support

We answer email. There is no ticket system to fight with.

Contact

Email [email protected] for access requests, bug reports, billing questions, or anything else. Include your macOS version and, if something failed, what you were doing when it did.

Disconnecting an account

To disconnect an account, remove Jeriathan in that platform's own settings. It works at once, even if you have uninstalled the app. A Disconnect button inside Jeriathan is coming.

• Google and YouTube: Google Account permissions
• Facebook and Instagram: Facebook Business Integrations
• TikTok: the TikTok app, under Settings and privacy, Security and permissions, Manage app permissions
• LinkedIn: Settings, Data privacy, Permitted services
• X: Disconnect X on your Jeriathan account page

Deleting your data

Jeriathan keeps your projects, caches, and platform data on your own Mac, so deleting the project folder and Jeriathan's cache folders removes it. How to delete an account's token from your Mac's Keychain is on the data deletion page.

If you have emailed us and want that correspondence deleted, write to [email protected] and we will delete it and confirm. The full picture is in the Privacy Policy.

Reporting a security issue

Email [email protected] with the details and how to reproduce it. Please give us a reasonable window to fix the problem before disclosing it publicly.